Public opinion seems to favour and even praise the E-services provided by the Royal Oman Police (ROP). Some attribute the reasons for this distinction to military discipline and leadership. One may ask, what are ROP’s “success factors” in its qualitative transformation in the provision of E-services? The scientific approach I adopted to come up with findings to answer this question is based on field diagnosis and finding solutions, or through the field study of the factors of success of a model that has already proved its worthiness on the ground and as substantiated by international reports.
Chapter 3 : Literature Review
Part 3: Dubai’s experience in leading change
I focus today on the ‘magic solution’ that could take us into a prosperous future which many forward-thinkers and futurologists are trying hard to predict by gazing through a crystal ball. Forward-thinking institutions that come to mind include Harvard University and Shell Corporation, the latter having excelled over the past forty years.